The Bill and Melinda Gates Foundation recently hosted an insightful SIG (Sourcing Industry Group) Seattle event, bringing together procurement leaders to explore innovative solutions in the field. The highlight session featured a compelling presentation on procurement transformation, showcasing how modern technology can revolutionize traditional processes.

The session, “Making Procurement Delightful at Qualtrics,” featured Alex Belov, Chief Procurement Officer at Qualtrics, and Stan Garber, Co-founder of Levelpath. Together, they shared a remarkable story of how a strategic partnership transformed Qualtrics’ procurement operations from a complex, multi-channel process into a streamlined, user-friendly experience.

Qualtrics, a leading experience management company with over 20,000 global customers, demonstrated their procurement transformation journey alongside Levelpath. The presentation highlighted how Qualtrics revolutionized their procurement processes through implementing Levelpath’s solution, branded internally as QBuy.

Under the leadership of Chief Procurement Officer Alex Belov, Qualtrics tackled common procurement challenges: multiple intake channels, lack of process visibility, and inefficient workflows. The implementation of QBuy delivered remarkable results, including a 30% reduction in vendor requests and 46% reduction in cycle time.

The key improvements achieved through this partnership include:

  • Single point of entry for all procurement requests
  • Enhanced visibility into request status
  • AI-powered intake assistance
  • Streamlined supplier database access
  • Complete enterprise-wide adoption

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What sets this transformation apart is the minimal technical involvement required for implementation. The solution was configured without significant IT resources, allowing for rapid deployment and immediate value realization. The partnership between Qualtrics and Levelpath demonstrates how procurement can evolve from a traditionally complex process into an efficient, user-friendly experience that serves both the procurement team and enterprise stakeholders.

Most notably, employee satisfaction with procurement services improved dramatically after implementation, with over 90% of users reporting that the new system was easy to use. This transformation showcases how strategic technology partnerships can fundamentally improve procurement operations while maintaining simplicity and effectiveness.

We extend our sincere thanks to SIG for hosting this valuable event, to Alex Belov for sharing Qualtrics’ inspiring journey, and to all the procurement leaders who attended and contributed to the engaging discussions. Your participation and insights made this event truly memorable!

– Michaela

Are you ready to transform your procurement process? Discover how Levelpath can help streamline your procurement operations and boost employee satisfaction. Schedule a demo (or join our monthly demos) today to learn more about our innovative solutions and see firsthand how we can revolutionize your procurement process.

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